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The patient’s husband says, “We’ve done everything we can, but the wound is getting worse!”

  • Ignore the emotional expression.
  • Validate the emotion
  • Respond bluntly: “That is common in diabetes.”
  • Blame the patient for non-adherence

Map: Connecting Care Virtually: Building Trust and Teamwork in Digital Health Communication_2_1 (1132)
Node: 21557
Score:

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  • Node 8: Move on to data privacy discussion
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