Acknowledge the difficulty and shift gently to the patient’s condition

Thank you for telling me, Mr. Hartono. Many people find new applications difficult at first. You did the right thing by coming to the clinic and asking for help. We can solve the technical part together, but first I can see that you seem uncomfortable. Can you tell me what you are feeling?

Mr. Hartono looks relieved. He stops looking down at the phone and looks toward the camera.

Mr. Hartono says: “Thank you, Doctor. I was worried I had done something wrong. I feel very nauseous. I cannot eat, and my stomach feels bad.”

Nurse Rina adds: “Doctor, I am also worried. He looks very unwell this morning. He appears fatigued, Doc, and is complaining of severe nausea."