Ignore the emotional expression.

Patient feels upset.

Map: Connecting Care Virtually: Building Trust and Teamwork in Digital Health Communication (1097)
Node: 20760
Score:

reset

OpenLabyrinth
OpenLabyrinth is an open source educational pathway system

Review your pathway

  • Respond bluntly: “That is common in diabetes.”
  • Validate the emotion
  • Ignore the emotional expression.

Reminder

empty_reminder_msg

FINISH

Time is up