Validate the emotion

“We understand your concern. Let’s work together step by step to find the safest approach.”

Then the patient agree tries to do the next step.

The patient attempts to show the wound using the camera, but the image is unclear

  • Ask the patient to walk or change position
  • Ask the patient to take a clear photo of the wound (10–15 cm distance, adequate lighting) and upload it to the app
  • Delay wound assessment until an in-person visit
  • Poor camera image

Map: Connecting Care Virtually: Building Trust and Teamwork in Digital Health Communication (1097)
Node: 20758
Score:

reset

OpenLabyrinth
OpenLabyrinth is an open source educational pathway system

Review your pathway

  • Respond bluntly: “That is common in diabetes.”
  • Validate the emotion

Reminder

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FINISH

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