Use open-ended questions and clarify priority symptoms (pain, discharge, fever).

Use open-ended questions and clarify priority symptoms (pain, discharge, fever).

The video is lagging and the audio cuts out. The patient looks frustrated.

Reschedule without offering alternative solutions
Switch to audio + chat mode and promise a PDF summary afterward
Insist on continuing with poor video quality
Tell the patient to change devices without giving proper guidance.
Reschedule with alternative (e.g., WhatsApp call) if needed

Map: Connecting Care Virtually: Building Trust and Teamwork in Digital Health Communication (1097)
Node: 20749
Score:

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Give an immediate diagnosis without exploring the patient’s narrative.
Ignore the wound complaint and focus solely on blood glucose.
Use open-ended questions and clarify priority symptoms (pain, discharge, fever).

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