Building Trust and Teamwork in Digital Health Communication

PKU Gamping Hospital in Yogyakarta has implemented a telehealth system called “e-Sehat PKU Platform” to improve continuity of care for patients with chronic diseases, especially those who live far from the hospital or have difficulty attending in-person consultations.

One of the regular patients is Mrs. Sari (45 years old), who has uncontrolled Type 2 Diabetes Mellitus (Random Blood Glucose 350 mg/dL) and has developed an early-stage diabetic foot ulcer for the past two weeks. She lives in the mountainous area of Gunung Kidul, with limited access, weak internet connection, and modest socioeconomic conditions.

Through the e-Sehat PKU application, she reports:
•Increasing pain in the foot ulcer
•Mild odor and some discharge
•Frequent fatigue and loss of appetite
•Difficulty taking medications regularly due to forgetfulness and continued use of herbal remedies
•Her family is anxious and unsure how to care for the wound

The telehealth team schedules an interprofessional online consultation involving medical, nursing, and pharmacy students.

However, multiple communication and coordination challenges arise during the teleconsultation.

Now, You are part of the PKU Gamping Hospital interprofessional telehealth team handling Mrs. Sari’s online consultation.