Focus first on helping him learn the application

“I understand, Mr. Hartono. The application can be confusing at first, but it is important for your treatment follow-up. Let us take a few minutes now to go through it together, so that next time you may feel more confident using it from home.”

Mr. Hartono nods politely, but he still looks uncomfortable. Nurse Rina turns the phone toward him and begins showing him the app menu. Mr. Hartono tries to follow, but he becomes quiet and distracted. He keeps one hand on his upper abdomen.

After a few minutes, Nurse Rina interrupts gently:

“Doctor, I am sorry, but he looks very unwell. He has severe nausea and vomited this morning. I think we may need to assess him first.”