Validate the emotion

“We understand your concern. Let’s work together step by step to find the safest approach.”

Then the patient agree tries to do the next step.

The patient attempts to show the wound using the camera, but the image is unclear

  • Ask the patient to walk or change position (risk of falling).
  • State that assessment cannot continue without a clear image
  • Delay wound assessment until an in-person visit
  • Ask the patient to take a clear photo of the wound (10–15 cm distance, adequate lighting) and upload it to the app

Map: Connecting Care Virtually: Building Trust and Teamwork in Digital Health Communication_1 (1098)
Node: 20806
Score:

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  • Validate the emotion

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